Privacy Policy

At Affordable Tree Services Northern Beaches, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our tree care services. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

Last updated: 30 April 2025

We may use the information we collect about you for various purposes, including:

• Providing and personalising our tree care services
• Processing payments and fulfilling orders
• Communicating with you about appointments, services, and promotions
• Responding to your inquiries and customer service requests
• Improving our website and service offerings
• Conducting internal research and development
• Complying with legal obligations

We may share your personal information with third parties in certain situations, including:

• Service providers who assist us in operating our business (e.g., payment processors, IT services)
• Professional advisors such as lawyers, accountants, and insurers
• Government bodies or regulatory authorities when required by law
• Business partners for specific promotional activities (with your consent)
• In connection with a business transaction such as a merger or acquisition

We do not sell, rent, or trade your personal information to third parties for marketing purposes without your explicit consent.

We implement appropriate technical and organisational measures to maintain the security of your personal information, including:

• Secure SSL encryption
• Regular security assessments
• Limited access to personal information
• Secure data storage systems
• Staff training on data protection practices

Under Australian privacy laws, you have the right to:

• Access your personal information
• Correct inaccurate or incomplete information
• Request deletion of your information
• Withdraw consent for marketing communications
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

We use cookies and similar tracking technologies to track activity on our website and hold certain information. Cookies are files with small amounts of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date at the top of this Privacy Policy.