Terms & Conditions

Our services include:

• Tree removal, pruning and controlled reduction
• Stump grinding and removal
• Palm tree services
• Basic arborist reports
• Emergency tree services
• Land and site clearing

Availability depends on the property, access, tree condition, weather, approvals, crew and equipment. We may decline or postpone work that cannot be completed safely or lawfully.

Please tell us as soon as possible if you need to cancel or reschedule. Any job-specific cancellation terms will be stated in the quote. We may also need to reschedule because of weather, unsafe conditions, access, equipment availability or an urgent emergency callout.

Before work begins, please tell us about:

• Known underground pipes, cables, irrigation or other services
• Fragile paving, structures, gardens or pre-existing property damage
• Access restrictions, boundary issues or areas the team must avoid

Nothing in these terms excludes rights or remedies that cannot lawfully be excluded. Any specific responsibility for the agreed work should be read with the written quote.

To protect customers, neighbours and the crew, we may:

• Cease work if unsafe conditions arise
• Require clear access to work areas
• Keep people, pets and vehicles outside the work area
• Change the work method if site conditions require it
• Postpone or stop work because of weather or another hazard

Tree condition, growth and future storm damage cannot be predicted or guaranteed. Advice and work are based on the visible conditions and information available at the time.

• Pruning does not remove every future risk from a living tree
• Stump grinding does not necessarily remove the entire root system
• Approval decisions remain with Council or another relevant body

If you have any questions about these Terms and Conditions, please contact us: