Frequently Asked Questions

Question 1

Do I need council approval to remove a tree?

Accepted Answer

In most cases, yes. Local councils protect trees through their Development Control Plans and typically require approval for removing trees with a height over 3 metres or a trunk diameter of 200mm or more measured at 1.4 metres above ground level. Some exceptions exist for certain invasive species, dead trees, or trees within proximity to approved structures. Our arborists can assess your specific situation and determine if approval is required. We also offer a complete council application service where we handle the entire approval process on your behalf, including preparing and submitting all required documentation.

Question 2

How long does council approval take for tree removal?

Accepted Answer

Council approval typically takes 2-6 weeks to process standard tree removal applications, depending on current workloads and the complexity of your specific case. Applications involving significant or heritage trees, properties in environmental protection zones, or trees visible from public areas may take longer for assessment. We recommend planning well ahead for non-urgent tree removals. For emergency situations involving hazardous trees, councils have provisions for expedited assessment or retrospective notification procedures which our team can guide you through.

Question 3

How much does tree removal cost?

Accepted Answer

Tree removal costs typically range from $450-$5,000+ depending on several factors: tree size, species, location, access difficulties, and whether a crane or other specialised equipment is required. Small trees (under 5m) generally cost $450-$900, medium trees (5-10m) range from $900-$2,500, and large trees (over 10m) or trees in difficult locations can cost $2,500-$5,000+. Factors that increase costs include trees near structures, poor access requiring manual removal methods, crane assistance, and complex tree structures. We provide detailed, obligation-free quotes after a thorough on-site assessment to ensure you receive accurate pricing specific to your property.

Question 4

Can you remove trees that are close to my house or power lines?

Accepted Answer

Yes, we specialise in the safe removal of trees in challenging locations, including those close to homes, power lines, swimming pools, and other structures. These high-risk removals require specialised techniques such as sectional dismantling, precise rigging systems, and sometimes crane assistance. Our team is specifically trained and equipped for these complex situations, with extensive experience handling challenges like narrow access ways, sloped sites, and sensitive surrounding landscapes. For trees near power lines, we coordinate with utility companies when necessary and follow all safety protocols required for working around electrical infrastructure.

Question 5

What happens to the tree after it's removed?

Accepted Answer

We offer several options for handling removed trees. The most common approach is complete removal, where we process all material into manageable pieces and transport it off-site for recycling into mulch or biomass products. Alternatively, we can provide on-site processing services where we chip branches and smaller material into mulch that you can keep for garden use. For quality timber from larger trees, we can sometimes cut usable logs to specific lengths for firewood. Some clients also choose to retain larger logs for landscaping features or future milling. We discuss all available options during the quoting process to find the approach that best suits your specific needs and property constraints.

Question 6

When is the best time to prune trees?

Accepted Answer

The optimal time for tree pruning varies by species and purpose. Generally, late winter to early spring is ideal for most deciduous trees during their dormant period, promoting strong spring growth. For flowering trees, pruning is best after their blooming cycle has completed. Native Australian species like eucalypts and coastal banksias can typically be pruned year-round with proper techniques, though we avoid major pruning during extreme heat periods. For hedges and routine maintenance pruning, scheduling during moderate weather in autumn or spring is recommended. Our arborists can provide specific advice for your particular tree species and local climate to ensure optimal results and tree health.

Question 7

How much does tree pruning cost?

Accepted Answer

Tree pruning costs typically range from $350-$3,000+ depending on tree size, species, pruning objectives, access considerations, and the extent of work required. Small trees or basic crown maintenance might cost $350-$700, while larger trees or those requiring extensive canopy reduction, deadwooding, or view enhancement typically range from $700-$3,000+. Factors that may affect pricing include sloped blocks, coastal exposure, and restricted access. We provide detailed, customised quotes following an on-site assessment to ensure accurate pricing specific to your trees and property conditions.

Question 8

Do I need council approval for tree pruning?

Accepted Answer

For minor pruning, council approval is generally not required if the work follows Australian Standard AS4373 (Pruning of Amenity Trees) and doesn't remove more than 10% of the tree's canopy. However, significant pruning, especially of protected tree species or trees in heritage conservation areas, typically requires council approval. Most councils specify protection for trees with a height over 3 metres or trunk diameter of 200mm or more. Our qualified arborists understand local council regulations and can advise whether your specific pruning work requires approval. When needed, we assist with obtaining proper permits before commencing any significant pruning work.

Question 9

How often should I have my trees pruned?

Accepted Answer

Pruning frequency depends on tree species, location, and specific objectives. As a general guideline, most established trees benefit from professional assessment and maintenance pruning every 2-5 years. Faster-growing species and those exposed to coastal winds may require more frequent attention (every 1-2 years), while mature, slow-growing native species might need pruning only every 3-5 years. Trees in high-use areas or near structures should be inspected more regularly. Formal hedges typically need trimming 2-4 times annually to maintain their shape. Following severe weather events, additional storm damage pruning may be necessary regardless of regular maintenance schedules. We can establish a customised maintenance program for your specific trees and property conditions.

Question 10

Can pruning help protect my property during storm season?

Accepted Answer

Yes, strategic pruning can significantly reduce storm damage risks for your property. Professional pruning techniques including crown thinning, selective end-weight reduction, and removal of deadwood can decrease wind resistance and the sail effect of dense canopies during strong coastal winds. This preventative approach is particularly important for properties in exposed coastal areas. Our arborists are experienced in coastal tree management and can identify specific vulnerabilities in your trees before storm season. We recommend scheduling pre-storm season inspections and maintenance pruning in autumn to prepare trees for the summer storm period. This proactive approach often proves far less costly than emergency services and property repairs following storm damage.

Question 11

What is an arborist report and why might I need one?

Accepted Answer

An arborist report is a professional document prepared by a qualified arborist that provides expert assessment of trees on a property. These reports are commonly required for several purposes: as supporting documentation for council development applications when building near trees; for insurance claims involving tree damage; to assess potentially hazardous trees; for pre-purchase property inspections; and for general tree management planning. Local councils typically require arborist reports prepared to Australian Standard AS4970-2009 for development applications where trees might be affected. Our reports meet all council specifications and provide the documented evidence needed for your specific situation.

Question 12

How much does an arborist report cost?

Accepted Answer

Arborist report costs typically range from $350-$950, depending on several factors. Basic tree assessment reports for 1-3 trees generally cost $350-$550. More comprehensive development application reports that include tree protection plans and impact assessments typically range from $550-$950. Factors affecting pricing include the number of trees, report complexity, property size, and turnaround time required. For large properties or multiple trees (5+), we provide customised quotes. All our reports are prepared by AQF Level 5 qualified consulting arborists and meet local council requirements, ensuring you receive a quality report that serves its intended purpose.

Question 13

How long does it take to get an arborist report?

Accepted Answer

Our standard turnaround time for arborist reports is 5-7 business days from the site inspection date. This includes the on-site assessment, data analysis, report preparation, and quality review process. For urgent situations, we offer expedited services with 2-3 business day turnaround for an additional fee, subject to availability. Development application arborist reports typically take the full 7 days due to their comprehensive nature and the detailed documentation required by council. We recommend scheduling your arborist report well in advance of council submission deadlines to allow time for any additional information that might be requested.

Question 14

Can an arborist report help me get approval to remove a tree?

Accepted Answer

Yes, a professional arborist report can support your application to remove a tree, though approval is ultimately at council's discretion. Councils require strong justification for tree removal, typically related to the tree being hazardous, causing significant structural damage, being in irreversible decline, or inappropriately located. Our reports provide objective, evidence-based assessments that clearly document these conditions when present. We include detailed photographic evidence, risk assessments, and scientific data to support our recommendations. While a professional report significantly strengthens legitimate removal applications, it cannot guarantee approval, particularly for healthy, significant trees or in environmentally sensitive areas.

Question 15

What qualifications should an arborist have?

Accepted Answer

For professional tree work, you should look for arborists with recognised qualifications and appropriate insurance. At minimum, operational arborists should hold AQF Level 3 (Certificate III in Arboriculture) for tree climbing and basic tree work. For consulting services and council reports, particularly for development applications, arborists should hold AQF Level 5 (Diploma of Arboriculture) or higher. Additional important credentials include current public liability insurance (minimum $20 million), membership in professional organisations like Arboriculture Australia, and specific certifications for specialised services like tree risk assessment. All our arborists exceed these qualification requirements and maintain ongoing professional development to stay current with industry best practices and council requirements.

Question 16

Do you provide emergency tree services?

Accepted Answer

Yes, we provide 24/7 emergency tree services. Our dedicated emergency response team is available at all hours for situations requiring immediate attention, such as trees fallen on buildings, trees blocking access ways, or hazardous trees damaged during storms. For genuine emergencies, our typical response time is within 2 hours. During major weather events, we prioritise based on risk levels, with dangerous situations involving occupied buildings addressed first. Our emergency teams are fully equipped to handle all tree hazards and carry necessary equipment for securing sites, removing immediate dangers, and providing temporary protection measures where needed.

Question 17

How much do emergency tree services cost?

Accepted Answer

Emergency tree service costs typically range from $350-$3,500+, depending on several factors. Basic emergency branch removal might cost $350-$750, while complex emergency tree removals from buildings or in difficult positions range from $1,200-$3,500+. After-hours and weekend emergency call-out fees are typically $250-$350 in addition to the service cost. Factors affecting emergency pricing include the complexity of the hazard, equipment required, accessibility, time of day, and urgency of the situation. We can provide a firm quote after assessing the emergency, and we work with many insurance providers for storm damage claims. Despite higher rates than scheduled work, our emergency service provides critical immediate intervention that can prevent much greater costs from ongoing damage.

Question 18

What constitutes a tree emergency?

Accepted Answer

Tree emergencies typically involve situations that pose immediate risks to people, property, or essential access. These include: trees fallen on buildings, vehicles, or power lines; trees blocking driveways, roads, or emergency access; partly fallen trees or large hanging branches (widow-makers); trees dangerously leaning after storms; trees with sudden structural splits or cracks; and trees destabilised by flooding or erosion. Coastal properties are particularly susceptible to tree emergencies during severe storms, high winds, and intense rainfall events that can rapidly destabilise trees, especially in sandy soil areas. If you're uncertain about whether your situation qualifies as an emergency, call our 24/7 hotline for an immediate assessment.

Question 19

Do you offer stump grinding services?

Accepted Answer

Yes, we provide comprehensive stump grinding services. Our specialised stump grinding equipment can efficiently remove stumps of all sizes, from small ornamental trees to large eucalyptus stumps. We typically grind stumps to 200-300mm below ground level, which is sufficient for most landscaping needs including turfing or garden bed creation. For deeper removal required for construction footings or underground services, we offer extended depth grinding services. Our stump grinding service includes cleanup of the resulting mulch, which can either be removed from site or retained for garden use depending on your preference. We also ensure all underground services are identified before work commences to prevent any damage to pipes, cables, or irrigation systems.

Question 20

Can you help with land clearing for development?

Accepted Answer

Yes, we provide professional land clearing services for development projects. Our comprehensive service includes all aspects from initial site assessment through to final preparation for construction. We assist with council applications for vegetation removal, ensuring all clearing work complies with local regulations and environmental requirements. Our team uses specialised equipment suitable for various terrains, from level blocks to sloped sites. We implement appropriate erosion and sediment controls particularly important for sandy soils, and can work with environmental consultants when needed for sensitive sites. Our methodical approach ensures efficient clearing while maintaining compliance with all council and environmental requirements, helping streamline your development process.

Question 21

How long has Affordable Tree Services been operating?

Accepted Answer

Affordable Tree Services has been providing professional tree services since 1995. During this time, we've completed thousands of successful tree projects across residential, commercial, and public properties, establishing ourselves as one of the most trusted arboricultural specialists in the area. Our team has extensive experience with diverse tree challenges, from salt-affected coastal specimens to bushland species in inland areas.

Question 22

Are you fully insured for tree work?

Accepted Answer

Yes, Affordable Tree Services is fully insured with $20 million public liability insurance coverage. We also maintain comprehensive workers' compensation insurance for all team members. Our insurance certificates can be provided upon request for your peace of mind. For projects requiring specific insurance coverage or indemnities, such as work on strata properties or near public infrastructure, we can arrange appropriate additional coverage as needed.

Question 23

Which areas do you service?

Accepted Answer

We provide our professional tree services throughout all Northern Beaches suburbs from Manly to Palm Beach including Freshwater, Dee Why, Collaroy, Narrabeen, Mona Vale, Newport, Avalon, and all surrounding areas. We also service inland suburbs including Frenchs Forest, Belrose, Terrey Hills, and Ingleside. Our local base allows us to provide prompt service throughout the entire region.

Question 24

How do I get a quote for tree work?

Accepted Answer

Getting a quote is easy! Simply contact us via phone or through our online enquiry form with details about your tree service needs. For most services, we arrange a free on-site assessment to evaluate the trees, discuss your specific requirements, and identify any access considerations or challenges specific to your site. This personal approach ensures we provide accurate, transparent quotes tailored to your exact needs. For standard services like routine pruning or straightforward removals, we can sometimes provide ballpark estimates over the phone based on photos you supply, though an on-site assessment provides the most accurate pricing.

Question 25

What payment methods do you accept?

Accepted Answer

We offer flexible payment options. We accept electronic bank transfers, credit card payments (Visa and MasterCard), and cash payments. For larger projects, we offer staged payment options with an initial deposit and final payment on completion. For strata and commercial clients, we provide 14-day payment terms on approved accounts. We provide detailed tax invoices for all services, which are particularly useful for investment property owners or business clients requiring documentation for tax purposes.